A transparent policy for digital services, hosting and custom work.
Updated: 10 August 2026A consumer concluding an online service contract generally has 14 calendar days to withdraw without giving a reason, calculated under the applicable law.
To withdraw, send an unequivocal statement through the Contact page with your name and order number. It is enough to send the notice before the deadline.
If you expressly request work or hosting activation before the 14-day period ends and later withdraw, a proportionate amount may be payable for service already supplied.
The withdrawal right may cease after full performance only where the law allows it and the required express consent and acknowledgement were obtained.
When withdrawal is valid, amounts due are refunded without undue delay and no later than 14 days after notice, generally using the same payment method and currency.
Processor charges or conversion differences are handled under applicable law and the processor rules.
Work already performed, purchased licences, registered domains and specially configured services may be deducted or excluded only to the extent permitted by law and disclosed before ordering.
Non-conforming services are remedied, replaced, price-reduced or refunded in accordance with mandatory consumer rights.
You may stop a future renewal from the client account, when available, or through Contact. Cancellation stops the next period and does not erase amounts already due.
During mixed activation, renewal is manual. Once recurring payments are activated, the terms and debit date will be shown before acceptance.
This policy follows the EU distance-contract framework and the Moldovan law on consumer contracts. A more favourable mandatory rule prevails.
This page provides general contractual information and should be reviewed by a qualified professional once the provider’s complete legal and tax identity is supplied.
